Reporting Problems
Reporting Problems or Request Modifications
Topics
How to Report a Problem?
How to take a Screen Shot?
How to Request a change?
Error Messages - see "Error Messages" section.
email support@psdata.cc / fax 513-727-9940 / phone 513-727-8888
We track calls/emails.
If you are emailing or calling with an existing problem, please use the Call number you were assigned, this will help expedite your call.
How to Report a Problem
The software has over 5000+ windows, over 1000+ reports, and over 700+ files throughout the system, and there are so many configurations.
It would be great help to us , if you give us the steps exactly how you got to where.
When calling or emailing PS Data please have the following to expedite the call and to make sure we are on the same page :
Module Name - What module you were in. ex: Inventory (module names are the buttons off the main menu)
How you got there - from a button on the menu or the file menu. ex: File, Inventory, Sales Screen
What is the entity number that will give us a good example of the problem. ex: tag number 1234 OR release 5678
For reports please share the report number printed at the bottom of the report,
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